JOIN OUR TEAM

WHO WE ARE

Maldon is the original premium quality salt, handcrafted in unique traditional methods since 1882. Aside from maintaining our position of being the first choice of chefs the world over, we also focus our energies on inspiring new generations of chefs as well as passionate non- professionals. We take pride in nurturing the careers of our people too.
To get a clearer idea of how we do what we do, check out our video.

Job Vacancies

Showing 1-2 of 3

Customer Service Manager – Maldon, Wycke Hill Business Park

Type: Full Time

Date Posted: 23 Nov 2022

About the Role

Maldon Salt Company is a fourth-generation family run business.  For 140 years, we have been hand-harvesting world famous, pyramid-shaped flakes, which are loved by chefs and foodies the world over.

Our company values include: Integrity, Teamwork, Innovation, Drive and Growth, all of which makes a great atmosphere to work in.

Maldon Salt sales and demand have risen significantly over the past few years, and we expect them to continue rising.  In recognition of our continued growth, we are now seeking an experienced Customer Services Manager to lead our established team of four Customer Co-ordinators. The function is split between UK and global, with a focus on proactive ways of working with all markets.

This role will be responsible for working cross functionally internally, whilst leading and implementing a customer centric experience across all channels.

The successful candidate will be responsible for the development of Sage x3 from a customer service perspective to ensure we remain operationally efficient, and customer focussed.  In addition, they will be required in bring about efficiencies within the department, including assessing the recent split of channels within the department from an employee and customer perspective, creating and executing a customer survey and implementing an action plan based on the results, and develop KPIs and report weekly to our Head of Sales.

Key Responsibilities:

  • Lead the customer services team, including development of the individuals
  • Stress test the processes we have in place by reviewing all SOP’s (Standard Operating Procedures)
  • Work cross functionally to ensure efficiency in the new system from a customer service perspective and make recommendations as part of the team
  • Be the main customer service contact for key customers both nationally and internationally
  • Analyse customer ordering and performance to share with the commercial team and sales functions, as required for customer visits
  • Create reports demonstrating order accuracy and implementation accuracy
  • Work with Head of Sales to generate a report that is beneficial to the improvements in the function and customer experience
  • Onboard and train new employees
  • Set customer satisfaction targets and review
Knowledge, Skills & Experience Required Essential:
  • Previous experience in a Customer Service Managerial role
  • Complete understanding of the order process for both b2b and b2c
  • Cross functional experience
  • Experience of managing a team of customer service representatives, ideally 3+ years
  • Proven record of developing a customer services team including evolution
  • Analytical and able to make efficiency recommendations
  • Proficient in Microsoft platforms namely Excel, Word, and PowerPoint
Advantageous:
  • Sage x3 experience or equivalent
  • Sales experience including outbound call experience
  • Understanding of export document processes including certificates
  • Previous food industry experience
  • Understanding of pallet networks and demands
  • Ability to adapt to challenges whilst maintaining high levels of customer service
Key Behaviours
  • Ability to adapt to challenges whilst maintaining high levels of customer service
  • Openness to work cross functionally
  • Prepared to make recommendations for efficiency benefits both in the function and cross functionally
  • Quick to learn in an evolving business
  • Ability to work with and develop our customer service team members
Qualifications:
  • BTEC National Certificate / A Levels equivalent or above, ideally in business management or equivalent job experience
  • Advanced customer service management training would be advantageous
Hours and Location
  • 37.5 hours per week
  • Monday to Friday, 8am-5pm
  • Based at our Head Office in Wycke Hill Business Park, Maldon, Essex, CM9 6UZ
Salary & Reward Package
  • Competitive, aligned with market rates
  • 25 days annual leave + bank holidays
  • 1 week company sick pay after successful probationary period, increasing to 3-weeks Company Sick Pay (after 12 months service)
  • Life Assurance (4 x basic annual salary, after 6 months service)
  • Income protection (after 3 months service), payable at 75% of basic salary, for up to 5 years (subject to approved claim by insurance provider)
  • Enhanced Salary Sacrifice Pension Scheme (4% matched contributions)
  • Opportunities for professional growth
  • Employee Assistance Program
  • Employee discounts to high street retailers
  • Cycle to Work Scheme
  • Company Events
  • Christmas Shutdown
  • Free tea and coffee
If you would like to apply for the position, or require any further information, please contact our HR team at:
HR@maldonsalt.co.uk or 01621 770632

Multi-Skilled Engineer – Rotating Shift – Maldon

Type: Full time

Date Posted: 27 Jun 2022

About the role:

  • To maintain and monitor plant performance and proactively rectify issues pertaining to those occurring across the sites.
  • Record plant and equipment operating conditions, collect data, log, and analyse results to align with site compliance requirements whilst maintaining operational reliability.
  • Co-operate effectively with all team members across all three sites, and build a strong rapport across all functional groups to promote effective working relationships.
  • Carry out high level maintenance, both electrical and mechanical, including adjustments, replace or repair components and carry out major overhauls of equipment
  • Work cross functionally to deliver the team’s objectives.
Key Responsibilities:
  • Develop and deliver effective maintenance programme in conjunction with operations.
  • Co-ordinate shifts inspection schedules and develop all grades to carry out these activities.
  • Provide technical feedback and root cause analysis on daily issues as they arise.
  • Provide shift engineering expertise at cross functional morning review meetings.
  • Carry out high level maintenance on equipment not in use.
  • Input into continuous improvement initiatives.
  • Develop mechanical capabilities of manufacturing team members.
  • Comply with Good Manufacturing Practice (GMP) standards at all times.
  • Support site team to ensure site is fully compliant with Safety, Health, and Environmental legislation
  • Control of contractors on site
  • Coordinate activities in cases of emergencies such as Fire Alarms or Chemical spillages
  • Communicate effectiveness of repairs
  • Communicate to site the impact of operational issues and carry out effective control to prevent further downstream failures.
  • Authorisation or rejection of contractors coming on to site
  • Issuing Permits to Work
  • Any other reasonable duties as requested
Rotating Weekly Shift Pattern – 37.5 hours per week       Monday to Friday
  • Week 1 = 05:45 – 14:00, with one 15-minute unpaid break and one 30-minute unpaid break
  • Week 2 = 08:00 – 16:15, with one 15-minute unpaid break and one 30-minute unpaid break
  • Week 3 = 14:00 to 22:15, with one 15-minute unpaid break and one 30-minute unpaid break
  Knowledge, Skills & Experience Required:
  • A proven track record of Engineering
  • Sound understanding of end-to-end FMCG operations
  • Experience in implementing Lean tools and techniques is essential
  • Strong leadership skills are essential
  • Leads a culture of continuous improvement
  • Takes a positive role in developing the skills of others
  • Motivates others to work together through effective team work
  • Proven record of engineering Project delivery
 Key Behaviours:
  • Open and authentic in their interactions matching actions and words, building trust and support with others
  • Works collaboratively with immediate and extended teams, building common agendas, aligned objectives and delivery plans
  • Demonstrates clear ownership, ambition and pride in the business and the local team’s performance
  • Creates a clear, stretching future vision for the site and motivates employees to contribute their best to its achievement
  • Displays and role models the Maldon Values, namely: Integrity, Innovation, Teamwork, Growth and Drive
Qualifications:
  • Appropriate qualification in Engineering.
Salary & Reward Package
  • £40,000 per annum, payable monthly
  • 25 days annual leave + bank holidays
  • 2-weeks Company Sick Pay (after 12 months service)
  • Life Assurance (4 x basic annual salary)
  • Enhanced Pension Scheme (4% matched contributions)
  • Opportunities for professional growth
  • Employee Assistance Program
  • Employee discounts to high street retailers
  • Cycle to Work Scheme
  • Company Events
  • Christmas Shutdown
  • Free tea and coffee
If you require any further information, please contact Darryl Quigley, Engineering Unit Leader. Tel: 01621 853551 or email:
Darryl.Quigley@maldonsalt.co.uk To apply, email your CV to: Darryl.Quigley@maldonsalt.co.uk  

WORKING AT MALDON

Would you like to be part of a team that has great ambitions, challenging and exciting projects, diversity in every role and plenty of development opportunities?

Would you embrace working in a company steeped in history but where the culture is underpinned by invention and excitement and strong family values?

If so, then Maldon salt is the company for you. With a high performing culture and great ambitions, we’ve got a strong strategy for growing our business and one for growing our personnel, too.

So, if a dynamic environment where challenge, change and inspiration are everyday occurrences appeals to you, come and discover more about our business, immerse yourself in the Maldon salt life and see what opportunities we have available.

Sea salt pyramid crystals

OUR VALUES

Our organisational values underpin how we do things at Maldon Salt, they reflect the important shared attitudes, beliefs and behaviours we value in each other regardless of our roles, the choices and decisions we make and the qualities of how we will work together to deliver our mission: To unite people through moments of food and drink everywhere, every day.

Historic photo of Osbourne family harvesting Maldon salt with salt rakes

Our Mission

To unite people through moments of food and drink everywhere, every day.

Our Purpose

To create and celebrate great taste.

Our Vision

As a business we send zero waste to landfill.

Based on our current packaging, we aim to plant 3600 tonnes of trees over the next 5 years.

As a business, we donate to charity each month, this is a staff initiative and our teams select the charities.

Chef holding tray of salt baked prawns

GET IN TOUCH

By joining Maldon, you’ll be part of a dynamic team within an exciting brand that’s sold the world over. In fact, over half of our products are exported.
Contact hr@maldonsalt.co.uk for any questions or queries you may have.

I have worked for Maldon Salt for 27 years, when I first started, I was one of 6, there’s now over 50 of us. After all these years I’m just as happy and proud to work for the company as the day I started. Maldon Salt has been good to me and I consider it part of my family.

Gary Bentley

Maldon Salt started as my Saturday job as a teenager, almost 20 years later I have worked across the 3 sites as we have continued to grow, I now supervise a team of 10 packing our salt for the world.

Ann Clark

Join our mailing list

Keep up to date and stay inspired with the latest recipes.

  • This field is for validation purposes and should be left unchanged.